Stealth can implement a
wealth of voice
biometrics solutions for
call center, network, computing,
and security functions. IVR
enables callers to satisfy queries
by using a keypad to input menu
recognition extends this
capability by using speaking
commands or short phrases to
select options or accomplish
more complex tasks.
These technologies increase call center performance so callers experience fewer dropped calls and lower abandonment rates, while ensuring that only the most complex questions are routed to expensive live agents. Speaker
verification technology ensures a person's identity to prevent unauthorized system access.
biometrics solutions follow a proven methodology that meets the client's performance requirements and business objectives. Stealth evaluates the client's existing technology architecture and potential applications and develops a turnkey solution using the following components:
- Software selection and sizing
- User-interface design
- Hardware platform
- Speech application
- Integration to back-end data systems
biometrics solutions enable clients to increase their call center's productivity, increase customer satisfaction, and provide a valuable security layer to their network environment.